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Archived reviews are more than 24 months old, and aren't counted towards the average five star ratings or percent recommended.

IT Director

Content Management
2
Member Management
2
User Experience
2
Analytics & Reporting
2
Innovation
2
Customer Service
2
Community type: 
Membership
Number of members: 
5001-10,000
Reviewer's job function: 
Technology
Staff size: 
11-50 employees
Organization's industry type: 
Healthcare
Years of personal experience with this platform: 
4-7 years

We are a smaller association and so our demands on the community platform are not very great and platform features satisfy the bulk of our needs. However, we have very unhappy with the CMS itself. It is difficult to administer, and to customize pages. Documentation is not adequate.  Upgrades/changes to product are done without warning, often breaking pieces that were previously functioning.

It has a vibrant community which is it's most redeeming factor. First line of support is often inadequate.