Jive-x Review

I had the opportunity to work with Jive-n and Jive-X @ Cisco Systems as a head of the community platform. Jive-X was presented to us as the next generation of community services to accommodate the migration of the different Jive-n (4 & 6) that we had. We did move all the internal communities (employee communities) from a proprietary platform to Jive-X (~130K users) and then we planned to move the end user communities  which were in Jive-n (~1.3M users). The internal communities project was labor intensive but relatively "easy" as the plan was to have the users migrating their content to Jive using some migration tool specially developed by the internal IT dpt. The challenge was the end user communities as the migration was not seamless and many of the customizations (widget, code snippets, etc) that we had in Jive-n had to be developed again or in some cases decommissioned as those were not supported in Jive-X. Of course it is hard for Jive to support complex customizations however I saw a gap on some basics that in my opinion are part of the out pf the box capabilities. Same happened with the reporting (CMR) and with the add-ons like resonata (listening) and hadoop/Tableau integration. Jive services are key when doing this type of migration because there is not a "migration tool" and they know their business. I worked in the past with other communities platforms such as Lithium and Telligent which makes me think Jive is a great option for "marketing" communities but not for tech support communities. Jive's blog feature needs a revamp (not major changes from Jive-n to Jive-X) and Social Media integration can be better.