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Lithium - Best in Class for Community and Social

Content Management
4
Member Management
4
User Experience
5
Analytics & Reporting
4
Innovation
4
Customer Service
5
Community type: 
Product/Technical Support
Number of members: 
100,000+
Reviewer's job function: 
Community Manager
Staff size: 
5001 or more employees
Organization's industry type: 
Electronics / Gaming / Technology
Years of personal experience with this platform: 
4-7 years

The Lithium Community platform has come along way with a few social tools being added recently which elevates their end to end solution to a new level.

The base platform includes forums, blogs, documents or tkb and ideation.   These standing alone can go head to head with any other vendor out there.   Then add in their social media management tool, gamification mechanics and new responsive template to the platform and you have an unbeatable solution that ties into customer support, influencer and social media management.

I've used Drupal, Jive X and other legacy forums in the past so I have a deep understanding of what works and doesn't work for the end user perspective.  Lithium as a servicing company for professional services and on-going support also, in my opinion, is pretty damn good.    Jive also had a great ps and customer support system to be fair.

If you are in RFP, you will quickly see that the Lithium platform exceeds your requirements over there of the crown especially now that they purchased the Jive-X external community platform.  From a company perspective, you have to commit from the top down to resource/utilize and support your community/social team in order for it to be successful.   Success does not happen overnight.