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Work in progress that is still very much in beta

Content Management
1
Member Management
1
User Experience
2
Analytics & Reporting
1
Innovation
1
Customer Service
2
Community type: 
Collaboration/Coordination
Number of members: 
501-1,000
Reviewer's job function: 
Technology
Staff size: 
11-50 employees
Organization's industry type: 
Membership Org/Association
Years of personal experience with this platform: 
1-3 years

Trellis is a community that was developed by the American Association for the Advancement of Science (AAAS) as a community for scientists and those who support science. While its goal is admirable, and its current price tag appreciated (free), unfortunately there are serious issues that exist with general usability and functionality. As a result, getting members to use the platform is incredibly difficult as the user experience is currently very painful and unintuitive. Barring a complete UI overhaul, I don't see this changing any time soon. That said, we are optimistic that AAAS is soliciting user feedback to improve the service and offering to their members and the broader community.